Troubleshooting Your Order
Specifications Policy
Remember to check your quote, technical drawing and CAD file for consistency before placing your order. This will ensure that any discrepancies are caught before your order goes into production.
Please reach out to your account manager or precision@hansmat.com for any questions.
How We Handle Disputes
In handling disputes, we take on manufacturing risks for you. If your parts aren't up to spec, you can easily file a dispute claim and we'll remake or refund your order. You can file a dispute by contacting with our sales within 30 days of receiving your order. Our Sales Team will work on resolving your issue as quickly as possible, typically within 1-3 business days.